What it is
Guru is an enterprise knowledge base that gathers what your teams know and brings it to where they work: a browser extension, Slack, Teams and other tools through MCP and an API. Every piece of content has an owner who re-verifies it on a schedule, and its AI answers questions using only verified information. It's popular with support and sales teams that need precise answers on the spot.
How to use it
- Capture knowledge in short cards with an owner and a verification date.
- Look things up from your browser with the extension, without leaving your CRM or help desk.
- Answer in Slack or Teams with AI responses grounded in verified content.
- Connect other sources like Confluence to search everything from one place.
- Build role-based agents for support, sales or onboarding.
What it's good for
- A contact center where agents check policies and approved answers while helping customers.
- A sales team that needs pricing, case studies and talk tracks up to date and at hand.
- A fast-hiring company that wants new people to find answers without asking everyone.
Pros
- Every piece of content has an owner and a verification date
- Browser extension to look things up without switching tabs
- AI answers grounded in verified knowledge
- Works inside Slack and Microsoft Teams, plus MCP and API
Cons
- Built for mid-size and large companies; overkill for very small teams
- Not a fit for long-form docs or project management
- Keeping verification current takes discipline from content owners
