What it is
Voiceflow is a platform for customer experience teams to design, test and run chat and voice AI agents. It pairs instructions and guardrails with deterministic workflows on a collaborative canvas, and deploys one agent to web, apps, WhatsApp, SMS and phone. It works with multiple model providers and has a program built for agencies.
How to use it
- Design conversations on a shared canvas that blends fixed logic with model decisions.
- Pick your model: GPT, Claude, Gemini, Llama or your own, with no provider lock-in.
- Deploy one agent to web chat, apps, WhatsApp, SMS and phone calls.
- Connect it to your systems, like Zendesk, Salesforce or Shopify, through integrations and APIs.
- Measure and improve with automated evaluations and per-conversation analytics.
What it's good for
- A contact center automating common calls, like balance checks or appointments, before routing to a human agent.
- An AI agency building and billing agents for several clients from one workspace.
- An e-commerce brand answering order questions over chat and WhatsApp with Shopify data.
Pros
- One agent for chat and voice, no rebuilding per channel
- Works with multiple model providers, including your own
- Development, staging and production environments
- Agency program with white-labeling and multi-client management
Cons
- No public pricing for businesses: you need to book a demo
- Built for mid-size and large CX teams; overkill for a simple chatbot
- Advanced logic requires API and conversation design skills
