What it is
Workato is an enterprise integration platform (iPaaS) that connects apps, data and AI agents through low-code recipes. It ships with 1,200+ connectors, dev, test and production environments, security controls and ways to reach on-premise systems. It competes in the corporate IT space more than with Zapier or Make, and it's priced accordingly.
How to use it
- Automate cross-team processes with recipes that link your ERP, CRM and help desk.
- Move data with ETL, ELT and reverse ETL pipelines.
- Publish APIs and MCP servers so your AI agents can use internal systems.
- Build agents in Agent Studio with access controls and audit trails.
- Serve employees in Slack or Teams through Workbot.
What it's good for
- A bank connecting its core system, CRM and help desk with audit trails and separate environments.
- An IT team rolling out AI agents company-wide without losing control of permissions.
- A retail chain syncing orders and customer data across Salesforce, its ERP and its data warehouse.
Pros
- 1,200+ connectors included in every edition
- Dev, test and production environments for change management
- SSO, role-based access and encryption from the Standard edition up
- On-premise agents to reach systems behind your firewall
Cons
- No public pricing: quotes come from sales and target corporate budgets
- Overkill for a small business that just needs to connect a few apps
- AI and agent features sit in the higher editions
