What it is
Bitrix24 combines a CRM with sales pipelines, a contact center that brings together web chat, social channels and telephony, task and project management, team chat, video calls and a website builder. Its free plan allows unlimited users, and paid plans are priced per bundle of users rather than per seat. There's also an edition you can install on your own server.
How to use it
- Manage leads and deals in pipelines with stage-based automations.
- Connect channels like web chat, WhatsApp and social media to the contact center.
- Assign tasks and projects with deadlines, Kanban boards and Gantt charts.
- Keep the team in touch with chat, video calls and a news feed.
- Build sites and forms that send contacts straight into the CRM.
What it's good for
- An electrical contractor running sales, crews and tasks in the same tool.
- A travel agency answering web chat and WhatsApp and logging every quote in the CRM.
- An accounting firm that needs tasks, documents and video calls without paying per user.
Pros
- Free plan with unlimited users
- Flat pricing per user bundle, not per seat
- Spanish-language interface plus mobile and desktop apps
- Option to install it on your own server
Cons
- So many modules that the interface feels crowded
- The free plan limits storage and CRM features
- Fitting it to your processes takes time or help from a partner
