ListFrom Stakk
WhatsApp customer service for small businesses
Eight apps for handling WhatsApp as a team, from Meta's official API to shared inboxes, chat CRMs and AI agents. What each one is for.
8 resourcesUpdated Oct 3, 2026
Once more than one person answers the business WhatsApp, a single phone stops being enough. These apps use the official WhatsApp Business API so several people can work the same number, with history, tags and assignment rules.
Most charge a subscription plus Meta's per-message fees on top. Before you choose, estimate how many templates you send each month and how many people will be answering.
WhatsApp Cloud APIMeta's API with no middleman: access is free and you pay per delivered template. It has no inbox, so you'll need to build one or connect another app from this list.
WatiDesigned so a team without developers can use the API: guided sign-up, template campaigns, chatbots and a shared inbox. It connects to Shopify and WooCommerce for order updates.
Respond.ioBrings WhatsApp, Instagram, Messenger, TikTok and email into one history per customer, with AI agents and workflows to route chats. Starts around US$79 a month, with no free plan.
KommoTurns every conversation into a lead in your sales pipeline. A good fit if you sell more than you support over WhatsApp; starts around US$15 per user per month.
ChatwootOpen-source inbox you can install on your own server with no license fee, or use in their cloud free for 2 agents. It connects WhatsApp through Meta's API, 360dialog or Twilio.
ManychatVisual flows to reply and sell over WhatsApp, Instagram and Messenger. It suits creators and brands that sell in chat, with a free plan for a small number of contacts.
TidioLive chat plus Lyro, its AI agent, in an inbox that also handles WhatsApp. It installs in minutes on Shopify, WooCommerce or Wix, and has a free plan.
BotpressBuild an AI agent that answers on WhatsApp and takes real actions, then hands the chat to a person in HubSpot, Zendesk or Intercom. The free plan includes 25 conversations a month.
