What it is
Respond.io pulls WhatsApp, Instagram, Messenger, TikTok, email and other channels into one team inbox, with each customer's history merged into a single contact. AI agents answer and qualify conversations, while visual workflows route chats and handle follow-up. It's built for B2C businesses that sell and support customers over messaging.
How to use it
- Connect your channels: WhatsApp Business API, Instagram, Messenger, TikTok and email in one inbox.
- Route conversations automatically by language, business hours or workload with visual workflows.
- Let an AI agent handle common questions and hand off to a person when needed.
- Send WhatsApp campaigns segmented by tags or lifecycle stage.
- Track response times and agent performance with built-in reports.
What it's good for
- A car dealership that gets leads from Click to WhatsApp ads and splits them across its sales reps.
- A language school answering enrollment questions on Instagram and WhatsApp with an after-hours AI agent.
- A clinic chain confirming appointments and following up with patients from a single WhatsApp number.
Pros
- Merges WhatsApp, Instagram, Messenger, TikTok and email into one history per customer
- Visual workflows to route, qualify and follow up without code
- AI agents that answer and hand off to a person when needed
- Native HubSpot and Salesforce integrations
Cons
- No free plan: paid plans start around US$79 per month
- From the Growth plan up, pricing also depends on monthly active contacts
- Extra AI credits are billed separately
