What it is
Tidio combines live chat, chatbots and Lyro, an AI agent that answers from your FAQs and website content. It also brings email, Messenger, Instagram and WhatsApp into one inbox. It's a common pick for Shopify and WordPress stores because it installs in minutes and has a free plan to get started.
How to use it
- Add the widget to your Shopify, WooCommerce or Wix store in minutes.
- Turn on Lyro to answer common questions from your own content.
- Build automated flows to recover carts, capture emails or offer discounts.
- Reply on the go with the iOS and Android apps.
What it's good for
- A clothing store that handles sizing and shipping questions with Lyro while the team is offline.
- A cosmetics brand that offers a coupon to shoppers about to abandon their cart.
- A one-person business answering site chat and Instagram DMs from a phone.
Pros
- Free plan with live chat and trial Lyro conversations
- Lyro answers from your content and hands off to a person when unsure
- Commerce flow templates: abandoned carts, coupons and lead capture
- Direct integrations with Shopify, WooCommerce and Wix
Cons
- Costs rise with billable conversations and Lyro conversations, which are sold separately
- The free plan includes only 50 one-time Lyro conversations
- Ticketing is basic compared with Zendesk or Freshdesk
